Frequently asked questions
Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe you may be missing part of your order, you must notify us within three business days of receipt as shown on your tracking information.
What shipping services do you use?
We ship our products through two shipping providers, UPS and USPS.
Depending on your location in the United States, your package can take anywhere from 2-7 days to arrive once the label has been created. When your order ships, we e-mail you tracking information so that you can keep a close on eye on where your order is!
How long does it take to ship an order?
The general turnaround time for most products is 1-3 weeks. The reason for this amount of time is that each item is unique and customized. We cannot produce your item until we receive your order, so we have to build the items as they are ordered!
(Turnaround times can fluctuate depending on popular ordering seasons, number of orders being produced)
My tracking shows delivered but I did not receive my order.
You will need to contact the local Post Office or UPS with your tracking number to file a missing mail claim.
Can you create a custom design for me?
Sometimes! It depends on exactly what you are needing, but we request that you contact us by filling out our custom request form
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